A legal disclaimer

Last Update: 2/19/2026

At Aurora, we want you to be fully satisfied with your purchase from auroraeclat.com. If you are not satisfied, our Return and Refund Policy outlines the process to return products and request a refund.

1. Eligibility for Returns

• Items must be unused, unopened, and in their original packaging.

• Personalized or custom items are not eligible for return unless defective.

• Returns must be requested within 30 days of receiving the order.

2. Initiating a Return

• To start a return, contact us at support@auroraeclat.com with your order number and reason for return.

• We will provide instructions and a return authorization if applicable.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Use a trackable shipping method to ensure your package reaches us safely.

4. Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7–10 business days.

• Shipping fees are non-refundable.

5. Exchanges

• We currently do not offer direct exchanges. Please return the original item for a refund and place a new order.

6. Damaged or Defective Items

• If you receive a damaged or defective product, contact us immediately at support@auroraeclat.com with photos of the item.

• We will provide a replacement or full refund.

7. Contact Us

For any questions about returns or refunds, contact:

Email: auroraeclat12@gmail.com
Website: auroraeclat.com

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